Terms of Use 2024

These are the terms of use that rule the use of the Hellosafe.chh website ("Website"). Please read them carefully. When entering the Website, you acknowledge having read them and agree to respect them. HelloSafe reserves the right to modify these conditions at any time and without notice.

The Hellosafe.ch website is managed by HelloSafe, whose registered office is at 5 allée de la Grande Treille 35000 Rennes and whose VAT number is FR81883069593. HelloSafe is registered as an insurance broker under license number 21008038.

Legal information

HelloSafe is an INSURANCE PRICE COMPARISON SITE that offers quick quotes to give you an idea of the insurance products that our broker partners can underwrite for you. To do this, you need to complete a quick quote request for the insurance product of your choice. HelloSafe will then forward this information, with your consent, to our duly certified broker partners, who will promptly provide you with one or more insurance quotes to suit your needs. It is then up to you to decide whether or not to purchase the product of your choice, based on the professional advice of our broker partners.

The process for accessing insurance quotes or other products is as follows:

  1. Choose the product category you are interested in
  2. Complete the form for that product
  3. Receive a quick quote
  4. Get the advice and coverage you need from our broker partners.

Eligibility criteria and jurisdiction

The comparisons offered on the French-language platform of the Hellosafe.ch website apply to people residing in Switzerland.

Quotes requests

You assume full responsibility for any quote request completed on the Website and agree to provide accurate and up-to-date information in good faith in order to obtain insurance quotes from companies listed on the Hellosafe.ch website.

HelloSafe will forward your quote request to certain of its business partners who are in a position to provide you with an insurance quote. These partners will get back to you by e-mail, text message, telephone or post, with a quote corresponding to the needs you expressed in the form.

You can obtain up to three quotes from three different partners. If, however, your request is very specific, it may be that the quotes come from a single partner specializing in the required field.

Protection of personal information

The confidentiality and security of personal information is one of HelloSafe's top priorities. Accordingly, we have implemented rigorous control measures within our organization to guarantee the protection of your privacy, in compliance with applicable laws and regulations. In addition, we only collect personal data when strictly necessary, in order to offer insurance quote request services in line with the site's promise.

Your password, which enables you to benefit from personalized services on our site, is personal and confidential. You are solely responsible for its use and undertake not to divulge it to third parties. HelloSafe cannot be held responsible for any damage resulting from the illegitimate use of your password or data by third parties.

Responsible use of the Website

You must use the Website responsibly and for the purposes for which it is offered. In particular, the following actions or behaviors are prohibited:

HelloSafe reserves the right to restrict or terminate your rights to use the Web Site in the event of any breach of these rules or any non-conforming use of the Website.

Copyright and trademarks

All information available on the Website is protected by copyright laws. It is strictly forbidden to distribute, reproduce, copy, publish, store, modify or otherwise use, in whole or in part, the information contained therein without obtaining written authorization from HelloSafe.
Any use of the HelloSafe trademark, logo or any other distinctive sign or name of products or services appearing on the Website is prohibited without the prior written authorization of HelloSafe.

Limitation of guarantees

The Website is provided "as is" for your personal use, and as available, by HelloSafe without any representations or warranties of any kind. HelloSafe provides an insurance quote comparison service and does not offer any financial products or services.
Consequently, HelloSafe is not a party to any offer, commitment or insurance contract that may be entered into between you and an insurer as a result of a quote request and assumes no responsibility in this regard, nor for any representations made by its business partners.

Neither the means made available to you by HelloSafe to solicit insurance offers or proposals, nor the information published, confer any additional rights either to the insurance contracts as they will be concluded with the companies concerned, or to the insurance contracts already concluded with these same companies. Only the clauses of the policy taken out with the company will apply.

The provision of an insurance offer - either on-screen or by e-mail - does not imply that the "client" will automatically be accepted by the insurance company that sent the offer. It is only after evaluation of the policy application, submitted by the customer, that the company will take - within the framework of its acceptance policy - the decision to accept or decline the customer/risk.

Although we endeavour to make our site available to you 24 hours a day, 7 days a week, we reserve the right to interrupt access to the site at any time and without prior notice, for technical or other reasons, and to terminate our services, without being held responsible for such interruptions or for any consequences that may arise for you or for any third party(ies).

We reserve the unilateral right to prohibit access to all or part of the site to any individual or legal entity that contravenes the conditions of use, that uses the personal data to which it may have access via the site to offer paid products or services or to send large numbers of unsolicited messages to the mailboxes of other Internet users ('spamming'), in any way damage the good reputation of the site, infringe the intellectual property rights of third parties, or use the site for unlawful purposes. We also reserve the right to take legal action against any such person.


HelloSafe shall not be liable for any damages whatsoever resulting, directly or indirectly, from the use or operation of its website and the information contained therein.

The information and prices published on our website and in our e-mails have been compiled with the utmost care, but we cannot guarantee their accuracy in all circumstances.

Links to other websites

The website contains links to websites operated by other organizations. HelloSafe does not endorse, and is not responsible for, the content of any such other sites, or any changes thereto, which are subject to their own terms of use. Consequently, HelloSafe cannot be held responsible for any damage that may result, directly or indirectly, from the use of the operation or content of these other sites.

Technologies used to improve navigation

HelloSafe uses cookies on its Web site, which are text files placed on your computer. HelloSafe also uses the services of specialized companies that use technologies that enable them to collect information about, among other things, your browser, your system, your preferences, your browsing habits and your IP address. Cookies and other technologies are used to personalize your use of the site, to measure the effectiveness of advertising, to determine the behavior of visitors to the site, to carry out targeted marketing and to optimize site navigation. In addition, the terms of use and privacy policies of service providers with whom HelloSafe does business for the purposes mentioned in this paragraph apply to your browsing and use of HelloSafe sites.

General provisions and applicable law

These Terms of Use constitute the entire agreement between you and HelloSafe. If any provision of these terms of use is found to be invalid or unenforceable, the remaining terms shall continue to apply.
Any dispute arising from the use of our site shall be governed by Swiss law and the Swiss courts shall have exclusive jurisdiction.

Comparison service

HelloSafe offers a comparison tool enabling the User, depending on the needs expressed by filling in a form, depending on the parameters of the Site and also depending on modifiable presentation criteria, to compare the offers of several companies, in particular insurance companies and financial institutions, by price, monthly or annual, depending on the User's choice, excluding the first monthly payment.

HelloSafe does not hold any equity interest in any insurance company or financial institution whose offers are compared on the Site, and none of its partners holds any equity interest in HelloSafe. HelloSafe is therefore legally and financially independent of the partners listed on the Site. HelloSafe is contractually bound to the partners listed on the Site, without this affecting the order in which the offers are listed on the Site, as detailed below.

By clicking on START, you grant the Authorization(1) below and accept our terms of use, and acknowledge that you have read our warnings(2).

(1) Authorization: I authorize HelloSafe to collect and transmit my personal information to certain of its business partners who may be interested in providing me with an insurance quote. I also authorize HelloSafe and its business partners to contact me by e-mail, text message, telephone or mail to follow up on my request for an insurance quote or to complete my quote request;

(2) Warning: HelloSafe warns you of the consequences and risks associated with false declarations or reluctance on your part throughout the quotation process. These could lead to the invalidation of your quote. As mentioned in the terms of use, HelloSafe reserves the right to restrict your rights to use the website.

By clicking on SEND :

(1) I give my explicit approval of the information provided in this form;
(2) I give my explicit consent to the communication of my information to HelloSafe Partners for the purpose of quoting and subscribing to the chosen products.

Questions or comments

If you have any questions or comments regarding the use or content of the Website, please contact us.

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